Refund policy

We have a 30-day return policy, which means you have 30 days after receiving the item to request a return.

The item must be in the same condition as when you received it—unused, with the tags attached, and in its original packaging—for the return to be accepted. You’ll also need the receipt or proof of purchase.

To initiate a return, please contact us at info@absolutedivision.com. Please note that returns must be sent to the following address: C/ del Roble 3, 3B.

If the return is accepted, we will provide you with instructions on how and where to send the package. Returns will not be accepted without a prior return request.

For any questions about returns, please contact us at info@absolutedivision.com.

 

 

DAMAGE AND ISSUES

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the problem and resolve it.

 

EXCEPTIONS (NON-RETURNABLE ITEMS)

Certain types of items cannot be returned, such as made-to-order products (like special orders or personalized items) and personal care items (such as beauty or hygiene products). If you have any questions or concerns about a specific item, please contact us.

Unfortunately, we cannot accept returns of gift cards.

 

EXCHANGES

The fastest way to ensure you get what you’re looking for is to return the item you have and, once the return is accepted, place a separate order for the new item.

 

EU 14-DAY COOLING-OFF PERIOD

Notwithstanding the above, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without needing to provide a justification. As in the previous case, the item must be in the same condition as when you received it—unused, with the tags attached, and in its original packaging. You’ll also need to have the receipt or proof of purchase.

 

 

REFUNDS

We’ll notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, you’ll automatically be refunded via your original payment method within 10 business days. Please note that it may take some time for your bank or credit card issuer to process and credit the refund. 
If more than 15 business days have passed since we approved your return, please contact us at info@absolutedivision.com.