FAQS
What is the estimated delivery time?
Our orders are prepared and shipped the same day, provided they are placed on business days before 2:00 p.m. (CET). Orders placed after that time will be processed the next business day. Once shipped, standard transit time is 1 to 5 business days, depending on your location. You will receive a tracking number via email as soon as your package leaves our facility.
How can I check the status of my order?
Once your shipment has been processed, you'll receive an email with a tracking number provided by the shipping company. You can use this code on their website to check the exact location and status of your package in real time until it is finally delivered.
How can I exchange or return an item?
You have 30 calendar days from the date you receive the product to request a return or size exchange. The item must be in perfect condition, unused, and with its tag attached, and must also include the original packaging. Send us an email at info@absolutedivision.com with your order number, and we’ll let you know the steps to follow.
How do I know which size to choose?
Each brand provides its own size guide on the product page, based on height and weight or the garment's measurements. We recommend comparing these measurements to a garment that already fits you well. If you have questions about the fit of a specific style, contact us at info@absolutedivision.com and we'll provide personalized advice.
Do Absolute Division gift cards expire?
Our gift cards have no expiration date. You can use them at any time to purchase any of our technical products, with no time restrictions, allowing you to choose exactly what you need when you're ready.
How can I contact you?
If you have additional questions, you can visit the contact page or write to us directly at info@absolutedivision.com. Our technical team reviews messages daily, and we strive to respond to all inquiries within a maximum of 24 to 48 business hours.
